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WE ARE DECODE
Perth's licensed data & security gurus here to make it easy for homes and businesses to protect what matters
Hard-wired with care
We're a family run business, with firsthand experience of what it's like to feel vulnerable in your own home, and we approach our work with an unparalleled level care. From Tracey with the three kids, to Barry with the Benz, and even good old Karen, we’re invested in our clients - their name, their story, their matters of safety.
As honest as our cameras
The technology and hardware we install gets it right 99% of the time, and we're the same. In that 1% margin of error, we’ll always come through with a fix - we’re good, honest people like that.
Transparent and upfront, we share all the anomalies and worst-case scenarios from the get-go so you’re never caught off guard. We’ll always offer the most affordable and reasonable solution, giving you (and your wallet) total peace of mind.
Techies who can talk
Yeah, we know all about NVR’s, Intrusion/IVS alerts, Biometric readers, IP addresses and all that other technical jargon. But we also know about people. We know how to help you feel at ease, and know how to make all the complex stuff feel straightforward. We’ll even do it with a smile and some banter for good measure.
Not here to rip you off or fob you off, we’re a family run business bringing people and care to the forefront of security systems
Founded by telecommunication pros Jason & Kaz, we're more than just one of Perth's leading security firms. We're a people-first bunch who's values run deep.
A FEW OF THE PERTH BRANDS & BUSINESSES WE'VE WORKED WITH...
"Friendly, reliable and efficient..."
I have recently used Decode Security for my business and am extremely impressed with their service. Friendly, reliable and efficient. Great work. Thanks Jason!
- ASHLEIGH, OWNER OF CHALLENGER VET HOSPITAL KWINANA
"Exceptional professional service..."
Exceptional professional service. Jason was punctual and very knowledgeable about the products. Installation was done in a timely fashion with minimal disruption. Place left tidy. Would 100% recommend Decode Security!
- MELVYN
"Great experience with ongoing support whenever we've needed help changing settings in the app..."
I’ve used Decode for both my home and my business! Organising the installation was effortless, and the camera quality is exceptional. We've also had a great experience with ongoing support whenever we've needed help changing settings in the app.
Nothing is too much trouble for Jason and Kaz.
- JADE, OWNER OF ALL THINGS BEAUTY
"They make sure everything is working properly..."
Jason, Kaz, and the team have been a pleasure to work with across many of my properties. They make sure everything is working properly, and if not, they come back, no issues or extra charges. I’ve been very impressed with their service over many years now.
- PAUL, OWNER OF BEAVER TREE SERVICES
"I was super happy with how it turned out..."
The Decode team were an absolute pleasure to deal with. From the very start of reaching out for a quote on a camera system, Kaz was extremely helpful in answering my questions and responding promptly. Mat was professional and knowledgeable when he came out to install the system, and I was super happy with how it turned out. Thanks again, team!
- EVAN
"Very professional and knowledgeable..."
Amazing experience with Decode. Kaz, Jason and Ash all awesome to deal with. Very professional and knowledgeable of what they do. System is really good, I'm very happy, and Jason made it so easy for me to understand all the information that so far I have not needed to pester and ask anymore questions. Loving the new system. Thanks guys!
- STEPH
"We will be recommending Decode to everyone..."
We were extremely impressed with the level of customer service from Kaz and the team. Kaz understood our urgency and accommodated our needs without hesitation. Everything from the quote to installation, communication was above expectations. Thanks so much guys, we will be recommending Decode to everyone! Keep up the great work.
- HOLLY
"Such a knowledgeable professional..."
Would highly recommend! Jason came out to measure and quote, very helpful and professional. On time and reliable, which is hard to find! The price was very good too :)
Overall, I had a great experience all round, even on install day. The cables are so neat and tidy (love!), and they cleaned up everything afterwards.
- KELLY
Because we believe safety and security shouldn't be confusing
Everyone has the right to feel confident and in control when it comes to protecting the people and things that matter most.
While we may be the tech nerds when it comes to installing top-tier customised security system and handling all that weird cabling stuff - when it comes to breaking it all down and decoding the complicated (see what we did there), we’re a personable and resourceful bunch committed to making it feel easy.
We’re the kind of team who’ll ditch the acronyms and explain the jargon in ways you can understand. A team who can integrate your current systems so you’re working off one app, not three. And a team who will guide you through the process at your pace. We’ll make sure you’ve got complete independence and ownership over your system, while still having us in your back pocket should the tech ever go a little haywire.
WE ARE DECODE
Perth's licensed data & security gurus here to make it easy for homes and businesses to protect what matters
2020
We Began
3000+
Happy Customers
04
Dedicated Staff & Growing
Meet the Team
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JASON
TECHNICAL DIRECTOR
Jason is an extremely experienced Telecommunications & Security professional with a wealth of knowledge spanning over 14 years. He has a passion for problem solving and enjoys the technical aspects of his work.
When he isn’t working directly in Perth on security installs, you’ll usually find him somewhere in remote WA - likely at a mine site working on a fibre optic data project.
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KAZ
OPERATIONS DIRECTOR
Over the course of her career, Kaz has worked extensively as a project manager within the telecommunications and construction sectors respectively.
These days, she has repurposed these skills into overseeing the day to day workings of Decode. She works in the background fine-tuning internal processes, and managing suppliers and contracts to ensure a better customer experience across all areas. She also works alongside Ash, assisting her with the overflow of customer service enquiries when required (making you wait just isn’t on the cards for us).
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ASH
ADMINISTRATION COORDINATOR
Ash is one part of our powerhouse administrative team here at Decode! If you contact the office via web enquiry, phone call or a Facebook message it’s likely Ash you’ll get on the other end. She handles it all!
Ash is friendly and super passionate about providing a wholesome customer experience and works hard to ensure everyone feels understood and that their needs are met.
With a wealth of knowledge across all of our offerings, Ash can help with new enquiries, quotes, bookings, warranties, payment plan setup, basic troubleshooting and invoice related questions. She’s also great at making sure it all feels a breeze!
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MAT
INSTALLATION SPECIALIST
Mat is our resident tech guru! He works extremely hard to be across all the latest and greatest technology in the security space, and is our go-to guy for all things software.
A bit like Jason, he too loves problem solving. He also prides himself on his workmanship and is passionate about offering a genuine and positive customer experience. If you’ve ever scrolled our reviews, you’ll notice a lot of raving for our installer, that’s Mat. Dibs we had him first.
Mat is often the friendly face you’ll see for on-site quotes, new installations and general technical callouts.